Refund policy

At Furniture Giant, we are committed to providing a smooth shopping experience. Please review our updated return and shipping policy below.

Returns & Exchanges

If you experience any issues with your purchase, we’re here to help.

If a product arrives damaged or defective, you must notify us within 48 hours of delivery for assistance.
Return requests for eligible items must be submitted within 7 days of delivery and will be reviewed on a case-by-case basis.
Store credit or a replacement may be issued at our discretion.
Items must be in original, undamaged packaging—products with scratches, stains, modifications, or signs of use are not eligible for return.
Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.
ll approved returns are subject to a 25% restocking fee, which will be deducted from the refund amount.

We work with trusted delivery partners, but damages can occasionally occur. To report a damaged product:

Inspect all items upon delivery and report any damage within 48 hours.
If you’re working with a designer or contractor, ensure they inspect items upon arrival, not during installation.
All damaged items must be returned before a replacement can be provided.

Important Notes:

Furniture Giant is not responsible for damages caused by narrow entrances or restricted access. Customers assume responsibility for merchandise once delivered.
If an additional visit is required after delivery, a $200 service fee will apply.

The following items are non-refundable and final sale:

Custom orders, open box items, mattresses, pillows, and Canadian-made or made-to-order products
Layaway and special orders (cannot be modified or canceled)
Floor models

We offer free curbside pickup from our warehouse:

📍 1515 Matheson Blvd E #104, Mississauga, ON L4W 2P5

Select the pickup option at checkout.
We will notify you when your order is ready (typically within 1-3 business days for in-stock items).
Pick up your order during our warehouse hours.

🕒 Monday – Friday: 10:00 AM – 8:30 PM
🕒 Saturday: 10:00 AM – 6:00 PM
🕒 Sunday: 12:00 PM – 6:00 PM

For further inquiries, contact our customer service team at (905) 238-1005 or email furniture_giant@hotmail.com.

Thank you for choosing Furniture Giant!